Our first clients were nuclear power plant operators—organizations responsible for maintaining some of the most complex and safety-critical infrastructure in the world. These clients sought our expertise because they were facing a pressing challenge: the imminent retirement of long-tenured employees who possessed decades of plantspecific knowledge. This knowledge, accumulated through years of hands-on experience, was essential for the safe and efficient operation of their facilities. However, much of it was not well documented, even though it was readily available in the minds of these experts.